Last updated: 06/02/2026
This Shipping & Delivery Policy outlines how Aventria Life Science Pty Ltd (“Aventria”, “we”, “us”)
manages the dispatch, shipping, and delivery of goods.
We supply scientific equipment and consumables across Australia using a combination of
third-party logistics providers and supplier-direct shipping.
• Orders are processed once confirmed and accepted by Aventria
• For in-stock items, dispatch typically occurs within 1–3 business days
• For supplier-direct or capital equipment orders, lead times will be advised at the time of
purchase
Orders may be shipped:
• From Aventria facilities
• Directly from manufacturers or distributors
• Via third-party logistics (3PL) providers
Shipping is arranged based on the size, weight, and nature of the goods:
• Standard courier services for small items
• Freight carriers for bulky or heavy items
• Palletised freight for capital equipment (typically 80–100 kg+)
We select the most appropriate carrier at our discretion unless otherwise agreed.
Estimated delivery times:
• Metro areas (e.g., Brisbane, Sydney, Melbourne): 2–5 business days
• Regional areas: 3–10 business days
• Remote areas: Variable depending on location
Delivery timeframes are estimates only and may be affected by:
• Supplier delays
• Freight network congestion
• Weather or external disruptions
• Shipping costs are:
o Calculated at checkout; or
o Provided as part of a formal quotation
• Additional charges may apply for:
o Oversized or heavy items
o Special handling requirements
o Remote or restricted delivery locations
Important:
• Risk in goods transfers to the Customer once goods are dispatched from Aventria or
the supplier
• Aventria is not liable for loss or damage caused by third-party freight carriers
We will assist in coordinating claims with carriers where required.
Customers are responsible for ensuring:
• Safe and accessible delivery conditions
• Appropriate personnel and equipment for unloading large items
• Site readiness for installation (if applicable)
For capital equipment:
• Delivery is typically kerbside or dock delivery only, unless otherwise agreed
• Additional services (e.g., inside delivery, positioning, installation) may incur extra
charges
If delivery cannot be completed due to Customer-related issues (including but not limited to):
• No access to site
• Incorrect address details
• No one available to receive goods
The Customer may be responsible for:
• Redelivery fees
• Storage charges
• Additional handling costs
Aventria is not responsible for delays caused by:
• Freight carriers
• Suppliers or manufacturers
• Customs or import processes
• Events beyond our reasonable control
We will make reasonable efforts to:
• Provide updates
• Assist with tracking and coordination
Customers must:
• Inspect goods upon delivery
• Report any damage, shortages, or discrepancies within 48 hours
Reports should include:
• Order details
• Description of issue
• Supporting photos (where applicable)
Failure to report within this timeframe may affect the ability to process claims.
• Orders may be delivered in multiple shipments
• This may occur due to:
o Stock availability
o Supplier fulfilment differences
o Freight optimisation
Where international supply is involved:
• Additional lead times may apply
• Duties, taxes, and customs charges are the responsibility of the Customer unless
otherwise agreed
Ownership of goods remains with Aventria until full payment is received, in accordance with our
Terms & Conditions.
For shipping enquiries or delivery issues, please contact:
info@aventriascience.com
